We're here to answer all your questions
Have something on your mind? Find clear, helpful answers to the most common questions about our services and how we work.
What is home care?
Home care provides non-medical assistance with daily activities in the comfort of your home — such as bathing, dressing, companionship, and light housekeeping.
What services do you provide?
We offer personal care, companionship, meal preparation, medication reminders, light housekeeping, transportation, and more.
Do you provide medical care like injections or wound care?
No. We provide non-medical home care. For medical needs, we refer to licensed home health or nursing agencies.
How do I know if my loved one needs home care?
Signs include difficulty with daily tasks, isolation, memory loss, safety concerns, or recovering from illness/surgery.
Are your caregivers trained?
Yes, all caregivers are background-checked, trained. We ensure they meet state requirements.
Can I choose my caregiver?
Yes. We match caregivers based on your loved one’s needs, personality, and preferences. You always have the final say.
Can I change caregivers if it’s not a good fit?
Absolutely. Your satisfaction is our priority — we’ll work to find the right match.
How do you create a care plan?
After a free in-home assessment, we develop a personalized care plan in collaboration with the client and their family.
How soon can services begin?
Services can typically start within 24–48 hours after the initial consultation.
Is there a minimum number of hours per visit?
Yes. Our minimum is usually [e.g. 2–4 hours] per visit. We also offer 24-hour and live-in care.
Do you provide 24/7 or overnight care?
Yes. We offer daytime, overnight, and 24/7 live-in care depending on your needs.
How much does home care cost?
Rates vary depending on the level of care and hours needed. Contact us for a personalized quote.
Can I change my schedule if needed?
Yes, we offer flexible scheduling. Just give us 72 hours’ notice for changes.
What happens if my caregiver doesn’t show up?
We always have backup caregivers on-call. You’ll be notified immediately and a replacement will be sent.
How do you hire your caregivers?
We perform background checks, reference checks, interviews, and skills evaluations. Ongoing training is also provided.
Can caregivers drive clients to appointments?
Yes. With prior consent, caregivers can provide transportation for errands, appointments, and outings.